Skip to main content

Privacy Policy

Last Updated: 5/12/25

Recreation Stays (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with us—whether by visiting our website, booking a stay, using our guest or owner portals, or otherwise engaging with our services.

1. Scope and Applicability

This Privacy Policy applies to personal data we collect from guests, property owners, and website visitors. It is intended to comply with applicable data protection laws including, but not limited to, the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and, where applicable, the EU General Data Protection Regulation (GDPR).

2. Who We Are and Our Role

Recreation Stays provides vacation rental and hospitality management services. Depending on the context, we may act as:

  • Data Processor: When we collect guest information on behalf of a property owner through a third-party platform or guest portal, we do so under contract with that owner.
  • Data Controller: When we collect data directly via our website or from property owners and other business contacts, we determine the purpose and means of processing.

3. Information We Collect

We collect personal data from three primary sources: guests, property owners/clients, and website visitors.

A. From Guests
  • Full name, contact details (email, phone)
  • Payment and billing information
  • Residential address history
  • Government-issued ID or travel document photos
  • Names and contact info of other guests in your party
  • Social media profile (if used for verification)
  • Approximate geolocation
  • Data collected by smart devices (see Section 7)
B. From Clients/Owners
  • Name, email, phone number
  • Business information and banking details
  • Login credentials for our client dashboard
C. From Website and Digital Tools
  • IP address, browser, device ID, operating system
  • Pages visited, links clicked, session duration
  • Referral source (e.g., search engine, email link)
  • Cookie, pixel, and web beacon data (see Section 6)

4. How We Use Your Personal Data

We only collect personal data necessary to fulfill our services and improve your experience. Uses include:

  • Verifying identities and guest profiles
  • Screening guests and preventing fraud
  • Managing reservations and owner accounts
  • Providing personalized recommendations to clients
  • Sending transactional and promotional communications (with consent)
  • Administering, improving, and troubleshooting our platforms
  • Meeting legal obligations or responding to law enforcement
  • Analyzing usage trends to improve service
  • Conducting automated risk assessments (with human oversight)

5. Legal Basis for Processing (for EU/UK Residents)

We rely on one or more of the following legal bases:

  • Your consent
  • Performance of a contract (e.g., a rental agreement)
  • Compliance with legal obligations
  • Legitimate interests (e.g., fraud prevention, service improvement)

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and personalize content. You may manage cookie preferences through your browser settings. Disabling cookies may impact some site features.

7. Use of Smart Devices and Monitoring

To ensure guest safety, protect property assets, and comply with local regulations, certain homes include the following smart technology:

  • Smart Locks: Installed at all properties to enable secure, keyless entry. Access is logged for security and operational purposes.
  • Noise Monitoring Sensors: Some homes are equipped with non-recording decibel sensors (e.g., Minut) to detect excessive noise levels and prevent disturbances. These do not record audio or conversations.
  • Exterior Security Cameras: Select homes may have outward-facing cameras at entry points or driveways. No cameras are installed inside homes or in private spaces (e.g., patios, hot tubs).

Guests will be notified at the time of booking and via the guest portal if a home includes any of these features. Use of these technologies complies with applicable privacy and rental laws.

8. How We Share Your Data

We do not sell your data. We may share your information under the following circumstances:

  • With Property Owners: Guest data is shared with the property owner or their representatives as part of our service.
  • With Third-Party Vendors: We use processors for services such as payment processing, identity verification, marketing, cloud hosting, and analytics. These providers are contractually obligated to safeguard your data.
  • Legal Requirements: We may disclose data when required to comply with legal or regulatory obligations.
  • Business Transactions: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.
  • Fraud Prevention & Investigations: Where necessary to protect our rights or the rights of others.

9. Data Transfers Outside Your Jurisdiction

Your data may be transferred to and stored on servers located outside your state, province, or country. We ensure that such transfers are made in accordance with applicable privacy laws, including use of Standard Contractual Clauses or similar safeguards where required.

10. Data Security

We take appropriate technical and organizational measures to secure your personal data, including:

  • Data encryption (at rest and in transit)
  • Secure authentication controls
  • Third-party platform due diligence
  • Employee training on data protection
  • Regular audits and incident response planning

11. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy or to comply with legal, tax, or regulatory requirements. If we no longer require your data, it will be securely deleted or anonymized.

12. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing for certain purposes
  • Withdraw consent at any time
  • Lodge a complaint with a data protection authority

We may request verification of your identity before fulfilling any data-related requests. We will respond within 30 days as required by law.

13. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Request disclosure of personal data we collect, use, and disclose
  • Request deletion of your personal data
  • Opt out of the sale or sharing of personal information (note: we do not sell your data)

To exercise your rights, please contact us at [email protected].

14. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If a guest includes a minor in their reservation, we may collect the minor’s name or age strictly for occupancy verification or safety compliance. We do not use this data for marketing or profiling.

If we learn that we have unintentionally collected personal data from a child, we will delete it promptly.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, services, or applicable laws. When we do, we will revise the “Last Updated” date and post the updated policy on our website. If the changes are material, we will provide additional notice.

16. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:

Recreation Stays
450 Alaskan Way South, Suite 200 #4338
Seattle, WA 98104
[email protected]
(206) 410-6688

For more information about your use of our services, please see our Terms and Conditions.